FAQs

Answers to your questions

Who do you work best with?

Ecommerce brands doing consistent sales of 10K - 1M MRR who know search should be a serious growth channel, not an afterthought. Most clients already invest in Meta or UGC and want a joined-up plan across Google and AI with a long-term strategy, not a quick trick.

Who is not a good fit to work with you?

Very early stores with no real traction yet, or teams looking for a “set‑and‑forget” SEO hack or AI silver bullet. Search compounds over time and it works best when you already have products people want and you’re willing to think in months and years, not weeks.

What do you offer in the initial Strategy Session?

The Strategy Session is a 30 minute working call with Dom, where you get to see how your brand currently shows up across Google, Gemini and ChatGPT. You will get the biggest search opportunities identified and a simple, joined‑up plan for the next 3 months across organic, AI and paid search. You’ll get a clear view of what to prioritise in your position, with no obligation to work together afterwards.

Do you guarantee rankings or revenue?

No we don’t promise specific rankings or exact revenue numbers because search depends on your market, site and competition. What we do is commit to is a clear plan, transparent tracking, and making decisions based on data, not hope. Risk is handled with strategy and clarity, not gimmicky guarantees.

How are you different to other agencies?

Common complaints we hear from clients about other agencies are poor communication, being treated like a number, overpromising and underdelivering, and being passed to juniors after you’re locked into a long contract. HAI Digital keeps a small client list, always led by Dom, with a focus on projects we are truly passionate about, with weekly result updates and regular review calls to decide the next moves together. If something isn’t working, we talk about it openly and adjust. You’re never left wondering what’s happening.

How much does it cost to work with HAI Digital?

The initial Strategy Session is free with no obligation. If you choose to start a 3-month Search Sprint, the price will depend on how much scope we need to cover to make the biggest difference. You’ll get a clear ballpark and proposed structure before you decide on anything. There are no surprise add‑ons or vague “we’ll see” retainers.

How much time will this take from our side?

Outside of the initial Strategy Session and onboarding, most teams spend 1 hour per week on search. That consists of checking published work, updates we’ve sent, and review calls. In terms of day-to-day work, we handle everything. The only “work” from your side is checking we’re doing a good job from the clear reporting we provide!

Can you work with our existing marketing team and partners?

Yes. We have experience collaborating many times with other members of the team and other partners. Our aim is to get everyone rowing in the same direction, not make your life more complicated by affecting relationships that are already working.

What platforms and tech stacks do you work with?

Most clients are on Shopify or similar ecommerce platforms, but the approach works across most modern stacks. For development changes, we work directly with your devs and provide clear, prioritised recommendations they can implement.

What happens to everything you set up if we stop working together?

You keep it. All tracking, content, campaigns and documentation live in your accounts. The goal is to leave your search in a better state than we found it, whether we’re still working together or not.

How do we start working with you?

Your first step is to book a free Strategy Session. On that call, we’ll look at your current search performance, where you want to get to, and deliver a strategy to get you there across every area of search. If you would like us to implement that strategy for you in an easy format, we’ll recommend a focused Search Sprint lasting 3 months with clear scope and pricing. If you have any questions before booking the session, please reach out to Dom directly on LinkedIn or dominic@joinhai.com.